Frequently Asked Questions

You can calibrate your touchscreen using our calibration software available in the Download Center. The software provides step-by-step instructions and supports multi-point calibration for optimal accuracy. Simply download the calibration tool, follow the on-screen prompts, and tap the calibration points as indicated. The process typically takes less than 2 minutes.

Our LCD touchscreen displays are compatible with Windows (Windows 7 and later), Android (Android 4.4 and later), Linux (Ubuntu, Debian, CentOS, and other major distributions), and macOS (10.12 and later). Drivers and software are available for all major operating systems in our Download Center. We also provide SDKs for custom application development on Windows and Android platforms.

Firmware updates can be downloaded from our Download Center. Follow the included instructions to update your display firmware safely. Always backup your current settings before updating. The update process typically involves connecting the display via USB, running the firmware update tool, and following the on-screen instructions. The entire process usually takes 5-10 minutes.

Our commercial-grade LCD touchscreen displays support up to 20 simultaneous touch points, enabling advanced multi-touch gestures and interactions. This makes them ideal for collaborative applications, interactive presentations, and multi-user scenarios. The touch response time is less than 10ms for optimal user experience.

We offer IP65-rated displays designed for outdoor and harsh environment use. These displays feature enhanced brightness (up to 2000 nits), weatherproofing, and temperature resistance (-20°C to 60°C operating temperature). They are ideal for outdoor kiosks, digital signage, and industrial applications. Contact us for specific outdoor application requirements and custom solutions.

Our displays support various mounting options including VESA mount (75x75mm and 100x100mm), wall mount, ceiling mount, floor stand, and custom mounting solutions. We provide detailed installation guides and can assist with custom mounting requirements for specific applications. All mounting hardware is included with the display.

You can contact our technical support team via email at support@quickerscreen.com, phone at +86-183-2009-9238, or through our Contact page. Our support team is available during business hours (Monday to Friday, 9:00 AM - 6:00 PM GMT+8) to assist with any questions or issues. For urgent matters, please call our support hotline.

We aim to respond to all support requests within 24 hours during business days. For urgent technical issues, please call our support hotline for immediate assistance. Email support typically responds within 4-8 hours during business hours. We also offer priority support plans for enterprise customers with guaranteed response times.

Power consumption varies by model and size. Typical power consumption ranges from 15W to 60W depending on the display size and brightness settings. Our displays feature energy-efficient LED backlighting and power management features to minimize energy consumption. Detailed power specifications are available in the product datasheets.

We offer LCD touchscreen displays in sizes ranging from 10.1 inches to 55 inches, providing solutions for various applications from compact kiosks to large interactive displays. Popular sizes include 10.1", 15.6", 21.5", 24", 32", 43", and 55" models. Each size is optimized for specific use cases, from portable devices to large-scale digital signage and interactive installations.

We provide various screen types including standard flat displays, portrait/vertical orientation displays, and curved screens in C-type, J-type, and S-type configurations. C-type curved screens offer a gentle curve for enhanced viewing angles, J-type screens feature a more pronounced curve ideal for immersive experiences, and S-type screens provide a unique wave-like curvature. These curved displays are perfect for retail displays, modern interactive installations, gaming applications, and immersive user experiences.

Our displays support multiple video interfaces including HDMI (High-Definition Multimedia Interface) for high-quality digital video and audio transmission, VGA (Video Graphics Array) for legacy system compatibility, and 3M interface for specialized industrial applications. Most models feature multiple interface options simultaneously, allowing flexible connectivity with various devices, computers, media players, and control systems. HDMI supports resolutions up to 4K depending on the model.

Yes, we offer both LED backlit and non-backlit display options to suit different application requirements. LED backlit models provide enhanced brightness (typically 300-2000 nits), better color reproduction, improved contrast ratios, and energy efficiency. Non-backlit models are available for specific applications where backlighting is not required, such as certain industrial or specialized installations. All LED backlit models use high-quality LED technology with adjustable brightness controls for optimal display performance in various lighting conditions.

Yes, our LCD touchscreen displays fully support Android operating system (Android 4.4 and later, including Android 10, 11, 12, and 13). We provide Android drivers, touch calibration tools, and SDKs for Android development. Our displays work seamlessly with Android-based devices, tablets, and embedded systems. We also offer Android-based panel PCs and all-in-one solutions for complete Android integration.

Portrait (vertical) orientation displays are taller than they are wide, ideal for applications like digital signage, information kiosks, menu boards, and mobile device interfaces. Landscape (horizontal) orientation displays are wider than they are tall, perfect for presentations, video displays, and traditional computer interfaces. We offer both orientations in various sizes, and some models support rotation between portrait and landscape modes. Portrait displays are particularly popular for retail, hospitality, and public information applications.

Yes, multiple displays can be connected together using HDMI, VGA, or 3M interfaces depending on your system configuration. For multi-display setups, you'll need a graphics card or system that supports multiple outputs. Our displays support daisy-chaining via HDMI in some models, and we provide technical guidance for setting up multi-display configurations. This is ideal for video walls, large-scale digital signage, and multi-screen interactive installations.

Curved screens offer several advantages: enhanced viewing angles and reduced glare, immersive user experience, modern aesthetic appeal, and better ergonomics for certain applications. C-type screens provide a gentle curve for subtle enhancement, J-type screens offer a more pronounced curve for immersive experiences, and S-type screens create a unique wave-like effect. Curved displays are ideal for retail environments, gaming applications, interactive exhibits, and modern architectural installations where visual impact is important.

Yes, we provide comprehensive SDKs (Software Development Kits) for Windows, Android, Linux, and macOS platforms. The SDKs include APIs for touch event handling, calibration, gesture recognition, display control, and multi-touch support. Documentation, sample code, and technical support are included. Android SDKs are particularly popular for mobile and embedded applications. SDKs can be downloaded from our Download Center or requested through our support team.

Standard displays operate in temperatures ranging from 0°C to 50°C with 10-90% relative humidity (non-condensing). Industrial-grade models support extended temperature ranges from -20°C to 60°C. All displays are designed to meet IP54 or higher protection ratings depending on the model. LED backlit models typically have better temperature stability. Specific environmental specifications are provided in each product's technical documentation.

LED backlit displays are recommended for most applications requiring high brightness, excellent color reproduction, and visibility in various lighting conditions. They're ideal for retail, digital signage, kiosks, and public displays. Non-backlit displays are suitable for specific industrial applications, low-power requirements, or specialized installations where backlighting isn't necessary. LED backlit models offer adjustable brightness (typically 300-2000 nits) and better energy efficiency compared to older CCFL technology. Contact our sales team to discuss which option best fits your application.